EP 680: Jeff Peel | Tactacam
What does it actually take to build something from nothing in the hunting industry?
Not the polished version — the real one. The trailer-hooked-to-the-back-of-a-Buick-Enclave, sell-your-house, answer-customer-service-calls-at-4AM version. That’s exactly what Jeff of Tactacam pulls back the curtain on in this episode, and man, it’s one of the more refreshing conversations I’ve had on this podcast.
Jeff and his wife Tara started Tactacam with almost nothing — a plastic folding table, a dream, and an obsession with taking care of customers in an industry that had largely forgotten how. What started as a point-of-view hunting camera has grown into a 500-employee powerhouse that now dominates the cellular trail camera market. But the part nobody tells you? It took 10 years of brute force to make it look like an overnight success.
We dig into the pivot from software to hardware (and why everyone told him not to), the customer-first philosophy that drives a $2 million monthly CS budget, and the launch of Habitat IQ — a genuinely exciting AI-powered platform that takes the collective knowledge of the country’s best whitetail property managers and turns it into actionable data for your specific ground. Think SimCity meets your food plot plan meets 20 years of Jeff Sturgis notebooks.
And yeah, we talk about dream hunts. Jeff’s answer? Polar bear with a bow on frozen ocean where you’re the bait. His wife thinks he’s crazy. I get it.
Whether you’re a hunter who loves to nerd out on habitat, an entrepreneur trying to figure out how to break into the outdoor industry, or someone who just wants to hear what it actually looks like to bet everything on something you believe in — this one’s for you.
Timestamp Chapters
0:00 Intro & Sponsor – OnX Hunt
1:30 Sponsor – Bridger Watch
3:00 Welcome Jeff Peel | Catching Up on Spring Hunting Plans
5:30 The Origin Story – From Cemeteries to Cameras
9:00 Meeting Ben Stern & The Decision to Go All In
12:00 The First Employee, the First Trade Show, the Buick Enclave
15:30 Why They Won – Customer Service as a Competitive Moat
20:00 Advice for Entrepreneurs Looking to Break Into the Outdoor Industry
24:30 The Pivot to Cellular Trail Cameras – Did He See It Coming?
29:00 Hardware is Hard – Why Everyone Said Don’t Do It (And Why He Did Anyway)
33:30 Building the Tech Team & Why the CTO Was the Most Important Hire
37:00 Habitat IQ – The Genesis of an AI-Powered Property Management Tool
43:00 How Cameras & Habitat IQ Work Together to Track Real Deer Movement Data
47:30 How Far Should Technology Go in Hunting? Drawing the Line
52:00 Dream Animals – Polar Bear with a Bow on Frozen Ocean
55:30 Tara’s Retirement Season – 5 Deer, All the Jealousy
57:30 Why Billings, Montana? Elk. That’s Why.
59:30 Where to Follow Tactacam & Wrap Up
Episode Sponsors
OnX Hunt
If you’re serious about hunting out west, OnX isn’t optional — it’s foundational. Land ownership, access, terrain, and a full suite of tools not just for the hunt itself but for the planning, the scouting, and everything that goes into being a backcountry hunter. The difference is simple: it’s confidence. Confidence you’re in the right spot. Confidence you’re legal. Confidence you can get back to the truck. Download the OnX Hunt app and become an elite member today.
Use code TRO to save 20% on your membership.
Website: onxmaps.com
Bridger Watch
This one’s personal — Bridger Watch is Cody’s company, and it’s a full-featured smartwatch built by hunters, for hunters. Not a general-use watch with a camo skin slapped on it. A purpose-built tool designed for the hunting lifestyle from the ground up. It trains with you in the off-season, maps your hunts, handles your texts, and delivers the one thing every backcountry hunter knows matters most: insane battery life. No compromise. No fluff. Just the watch the hunting world has been waiting for.
Use code TRO at checkout for a discount.
Website: bridgerwatch.com
3 Key Takeaways
1. Overnight successes take about 10 years.
Jeff was told at a trade show early in his career: “It was an overnight success — in only 10 years.” He sold his house, hooked a trailer to his wife’s Buick, and drove the country hitting every dealer and trade show they could find. If you’re building something and it feels like it should be further along by now, this episode is a reminder that the grind you’re in right now IS the success story being written.
2. Customer service isn’t a cost center — it’s your moat.
Tactacam spends $2 million a month on customer service and has a 98% retention rate that rivals Netflix and Spotify. In a world where most companies have made it nearly impossible to talk to a real human, simply picking up the phone and knowing your product is a genuinely unfair competitive advantage. If you own a business — any business — this is worth writing down.
3. Habitat IQ could legitimately change how average hunters manage their ground.
The idea behind Habitat IQ — scoring your property, simulating changes like new food plots or bedding improvements, and connecting it all to your real camera data — is genuinely one of the most useful applications of AI for hunters I’ve heard of. This isn’t tech for tech’s sake. It’s taking the collective knowledge of the best whitetail minds in the country and making it accessible for the guy with 80 acres and a weekend to hunt. Keep an eye on this one.
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